For Any Query

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Thus, we DO honor requests to get the refund for the following reasons:

Since EvertechIT.com is offering non-tangible goods we do not issue refunds once the order is accomplished and the product is sent. As a client, you are responsible for understanding this upon purchasing any item at our site. However, we know that exceptional circumstance can take place in terms of the character of the product we supply.

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Download And Extracting Issues:

It may happen so that you are having difficulties while downloading the attached product or its unzipping. Claims associated with that issues must be submitted to our Customer Support Team. If you do not directly contact us within 7 days, you agree that we may consider it as a successful installation of the product with no further refund for a “download issue” reason.

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Non-delivery of the product:

Due to several technical issues of your e-mail account or your own e-mail server, you may not get or receive a delivery confirmation e-mail from us. In this case, we highly recommend contacting us for further assistance. Claims for non-delivery of the product should be submitted to our support in writing or calling within 7 days from the order placing date and time. Otherwise, the delivered product will be considered as received and accomplished.

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Product not-as-mentioned:

Such issues must be reported to our Customer Support Team within 7 days from the date of the purchase. Clear evidence must be submitted proving that the purchased product is not likely as it is described on our website or agreement. Complaints based on the client’s false expectations or wishes are not honored. Sample or Demo products are available for evaluation purpose at our website.

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Product defects:

Even all the products are thoroughly tested before delivery, unexpected minor errors may occur. Such issues should be submitted to get our Technical Support Team’s approval. We always keep the right to correct the error or fault within 72 hours. If any defect is approved and we fail to solve it within 72 hours from the date of the initial complaint letter provided by a Client, the refund will be issued to the client in full without any compensations. OR, at client’s choice, replacement or renewal of the product of the same or around the same price can be offered; please be advised that temporary access to your web hosting server can be requested by our technical team to identify and fix the possible issues with our Products. Failure or unable to provide such access in a timely manner may result delaying resolution of the problem. Refusal to provide access to your web server will be resulted in your inability to qualify for a refund.

Please note that we do not take any responsibility and therefore we do not expect any refund requests based on incompatibility or non-compatibility of our products with some third-party application (plug-ins, add-ons, scripts etc) other than those which are specified as compatible in a description available on the product information page. Though we don’t guarantee that all of our products are fully compatible with any third-party application and we do not provide support for those third-party applications. Our dedicated Support Team is always eager to assist you and promised to deliver highly professional support in a timely manner. Thank you for purchasing our quality products.

Contact us:
Contact Form: www.evertechit.com Phone: 1-415-593-9289 Please allow our support team 01-24 hours to get back to you on the problem

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